How to Check Your Capfin Loan Balance and Settlement Quote

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Keeping track of your Capfin loan balance and settlement options is essential for effective financial management. Here’s how you can easily access this information:

1. Checking Your Capfin Loan Balance:

Step 1: Visit the Capfin Portal

Go to the official Capfin website at

Step 2: Log In to Your Account

Locate the “Login” button at the top right-hand corner of the screen. Click on it and enter your South African ID number.

Step 3: Receive and Enter OTP Code

You’ll receive a One-Time Pin (OTP) code on your registered cellphone number. Enter this code to verify your identity.

Step 4: View Your Loan Balance

Once verified, you’ll gain access to your Capfin account dashboard, where you can view your current and past loan statements.

2. Getting a Capfin Settlement Quote:

Option 1: Contact Capfin Call Centre

Reach out to the Capfin call center at 087 354 0000. They will provide you with a settlement quote that remains valid for seven working days.

Option 2: Use Capfin USSD Code

Dial 1346454# on your mobile phone to request a settlement quote instantly.

Loan Application Process:

If you’re not yet a Capfin customer but wish to apply for a loan, you have two options:

  • In-Person Application: Visit the nearest PEP or Ackermans store for assistance with your application.
  • Online Application: Complete the application process online via cellphone for added convenience.

Important Notes:

  • Capfin SA (Pty) Ltd is a registered credit provider (NCRCP11812), and loan applications are subject to affordability assessments and Capfin’s credit policy.
  • Ensure you have the necessary documents and information ready when applying for a loan or checking your balance.

Contact Capfin for Assistance:

Should you need further assistance or have inquiries, Capfin’s dedicated support team is available to help:

  • Phone: 087 354 0000
  • WhatsApp: 066 000 0683
  • USSD: 1346454#
  • Email:
  • Fax: 086 688 0000

Capfin is committed to providing prompt and reliable support to ensure a seamless experience for its clients.

By following these steps, you can effectively manage your Capfin loan and stay informed about your financial obligations.

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